FAQs


Do you want to know more about extra?
You will find all details regarding registration, collecting, redeeming points and more right here.
 

General


Why did Bosch create a reward programme?
Bosch created extra in order to reward your loyalty. Participation is easy: You can collect points for selected Bosch automotive products and then redeem the points against attractive rewards.

How does extra work?
For every promoted Bosch product you can collect points and redeem them against a variety of attractive rewards. Just cut out and collect the barcodes of the participating products. Then send them to our service centre together, along with the validation form, where your points will be credited to your account. Once available, you will be able to redeem your points for a variety of attractive rewards.

To make the collection and storage of barcodes easy for you, you will receive a barcode collection bag from us in your welcome pack.

What is the difference between extra and other reward programmes?
Extra is unique due to the broad range of products for which points can be collected. After registration you will be able to collect valuable points for every purchase of the promoted Bosch products throughout the year. Additional campaigns throughout the year make it even easier to increase your points balance and benefit from the large assortment of attractive rewards.

What hours does the service centre operate?
Our service centre operates between 10:00 -16:00 Monday - Friday. Our service centre will be closed on national public holidays.

Public holidays 2018:
  • Monday 1st January
  • Friday 30th March
  • Monday 2nd April
  • Tuesday 1st May
  • Thursday 10th May
  • Monday 21st May
  • Thursday 31st May
  • Wednesday 15th August
  • Wednesday 3rd October
  • Thursday 1st November
  • Tuesday 25th December
  • Wednesday 26th December
 

Register


Who can register for extra?
Only workshop owners can register for extra.

How do I register for extra?
If you would like to register for extra please follow the instructions:
  1. Go to www.extra-rewards.co.uk | www.extra-rewards.ie and choose "register"
  2. Fill in the required data in the registration form. Your e-mail address will be your username.
  3. Afterwards you will receive an e-mail to choose your individual password. Then your registration is complete.
  4. In addition we will send you a welcome package comprising detailed information of the reward programme.
Why do I need to register my personal details?
You need to register your personal details in order for us to be able to contact you with updates, exciting promotions and more.

Are there any membership fees?
No, registering for and participating in the extra rewards programme is free of charge.
 

Collecting


How can I collect points?
To collect points, you simply cut out and collect the barcodes of the promoted Bosch products. Insert your barcodes in the freepost envelope provided in your welcome pack and send them to the extra service centre together, along with the validation form.

Complete the validation form with care stating the number of barcodes being returned, type of product and the points these equal. This information will allow us to validate your points and transfer them onto your personal online account..

For details on valid and invalid barcodes, please click here.

How many points do I earn for which products?
extra provides a comprehensive overview of promoted products and their corresponding point value. You will be able to view the list on the extra products page

Can I return a product to the Bosch distributor after I have cut out the barcode?
No, the distributor will not accept the return of a Bosch product with damaged packaging
 

Redeeming


What can I redeem my points for?
You can redeem your points for a broad selection of products, ranging from electronic items to home & garden. You can view the full list of rewards after log-in.

Can I redeem my points for cash?
No, you cannot redeem your points for cash.

Will my collected points expire?
Yes. Points credited to your account will expire after 2 years, taking effect at the end of the immediate following quarter.

This means that points credited to your account on e.g. 01.04.2015 are valid until 30.06.2017.

You will be notified in advance if points are about to expire. So there will be plenty of opportunity for you to redeem your points in time.

Can expired points be recredited?
Unfortunately, expired points cannot be recredited. We apologise for any inconvenience.

When can I redeem my points for rewards?
After completing your registration you can redeem points as soon as you have accumulated sufficient points on your account for the reward of your choice.

How can I place an order?
To place an order, please select your favourite reward(s) and add it to your "rewards basket". Please keep in mind that you have to be logged in. The ordering process then starts automatically. Please verify that you are the workshop owner, check your delivery address and click "place your order". Within two days you will receive an order confirmation e-mail to your registered e-mail address.

Is it possible to make an additional payment to get a reward that has a higher point value than available on the account?
No, an additional payment is not possible.

Are there any shipping costs?
No, shipping is free of charge.

How long will it take to receive my order?
It can take up to four weeks to deliver your reward(s). If you have placed your order more than four weeks ago please contact the service centre by e-mail: info@extra-rewards.co.uk | info@extra-rewards.ie or by phone: 0800 028 3216 (UK) or 1800 818 740 (Ireland). and we will get back to you as soon as possible. Service centre hours: Monday to Friday, 10:00 to 16:00.

Can the reward(s) be delivered to other countries?
No, the rewards can only be delivered to the country of your company's registered office.

Who do I contact if my order is faulty?
If the product is broken, please contact our service centre either by e-mail: info@extra-rewards.co.uk | www.extra-rewards.ie or by phone: 0800 028 3216 (UK) or 1800 818 740 (Ireland) and we will get back to you as soon as possible. Service centre hours: Monday to Friday, 10:00 to 16:00.

Can I return the reward(s) if I change my mind?
It is not possible to return a reward if you changed your mind.
 

My Account


I've forgotten my password. What do I have to do?
Please click here. On the next page, enter your e-mail address used for extra. An e-mail will be sent to you immediately allowing you to set a new password.

How long will it take to activate my account?
Once you register you will receive a verification email. Your account will be activated as soon as account verification has been completed.

When will extra points be credited to my account?
Due to the time required for posting and subsequent processing, it can take approx. four weeks between the barcodes being despatched and the points being credited.

How do I change my password?
If you would like to change your password, sign into your account and go to LINK

How do I see my points?
To see your points sign into your account with your username and password and go to LINK 'point history'

The address of my workshop has changed, how can I update this information?
In order to change your personal information sign into your account with your username and password and go to LINK

Can I transfer my points to another account?
The security of your data and account are our prime concern. For that reason it will unfortunately not be possible to transfer points between accounts.
 

Technical Problems


Why are e-mails from extra displayed on my screen with errors in them?
The correct display of e-mails depends on the individual settings of your e-mail client/browser.

E-mails from extra are sent as multipart mail, i.e. in HTML and TXT format. If you are unable to view our formatted HTML mail correctly (i.e. broken images, strange size, missing texts), please change your browser settings to allow TXT e-mails only.

I am missing points. Where are they?
Please check your points on your account carefully, if you still think you are missing out on points please contact our service centre on 0800 028 3216 (UK) or 1800 818 740 (Ireland).

Data Protection
Please see our Data Protection Policy for information on how your data is processed.
 
 

Termination


How can I terminate my participation in extra?
In order to terminate your participation in extra, please send notification in writing to the extra Service Centre. You can write to the Service Centre by e-mail at info@extra-rewards.co.uk | www.extra-rewards.ie or by post to:

Anglia Forwarding Ltd,
Attn: extra Barcode Dept,
The Anglia Centre, Blackwater Close,
Fairview Industrial Park,
Rainham, Essex, RM13 8UA

In order to enable us to process your termination quickly and smoothly, please include in your termination e-mail/letter your participant name (with registered e-mail address) and the reason for your termination.

How long will my data be stored after termination?
Three months after a termination all personal data is irrevocably deleted.


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